5.4.2.3 Key progress indicators
Calculation method
Edenred has taken steps to build and strengthen its compliance with personal data protection regulations. Progress on these actions is measured annually based on the number of subsidiaries that comply with data processing standards and have educated their employees about this issue.
Performance monitoring
In 2021, the progress of all the subsidiaries that have completed the Group’s program for compliance with personal data protection regulations in Europe and other regions (Latin America and Asia-Pacific) was assessed. The Group’s program is based on the European General Data Protection Regulation standard, and compliance progress is monitored on the basis of detailed questionnaires sent to subsidiaries, with specific action plans based on their findings. Audits are carried out locally on an as-needed basis. The goal is for the vast majority of Group subsidiaries to have committed to the Group program for compliance with personal data protection regulations by 2022. In the longer term, the standardization of strict Group-wide internal rules and certifications could be applied by 2030.
5.4.3 Meeting the expectations of stakeholders while involving them in Edenred’s digital transformation
Edenred has a large number of external stakeholders, some of whom are directly involved in its business activity: corporate clients, employee users, and partner merchants. Passion for customers is one of Edenred’s most prized values, which is why it has always sought to meet their expectations.
And it is this passion that drives Edenred to develop digital solutions responsibly.
5.4.3.1 Priority issue: guaranteeing responsible digitization of payment solutions and services, and their availability
Edenred develops and provides specific solutions to meet the needs of the working world. Social trends resulting from digitalization are both a challenge and an opportunity for Edenred. They are also a means of meeting new regulations in line with emerging standards applicable in the different countries in which the Group operates.
Guaranteeing transparency and compliance
Digitalization brings with it new standards. Whenever possible, Edenred launches certification processes to confirm the strength of its methodology, security systems and best practices, and its understanding of these issues.
Confianza Online label in Spain
Since 2013, the Spanish subsidiary has earned the Confianza Online (online trust) seal, Spain’s leading national certification program to promote best online practices, used by over 2,700 websites.
Organizations seeking certification must comply with the Confianza Online Ethical Code in terms of digital advertising, e-commerce, personal data protection and protection of minors. The subsidiary’s e-commerce site was assessed based on more than 30 criteria to qualify for the Trust Mark, which is officially recognized in Spain.
Contributing to financial inclusion
Edenred uses the digital technology applied to its solutions to promote financial, technological and social inclusion for its stakeholders.
Technological and financial inclusion in Dubai
Financial exclusion is a global issue. It concerns a large proportion of the populations of emerging countries. To help these people access basic financial services, Edenred developed the C3 digital solution in the United Arab Emirates.
C3 combines a card with a mobile app to enable unbanked or underbanked employees to receive their wages by wire transfer rather than in cash. Via the app, C3 users can withdraw money, shop online and transfer funds, notably enabling them to send money back home. In 2021, more than 2 million employees in the United Arab Emirates were using the C3 card.
The solution constitutes an effective tool for combating the informal economy, protecting employees’ rights and above all providing access to essential banking services.
Financial inclusion in Brazil
The Brazilian subsidiary Repom develops prepaid cards for independent truck drivers who deliver goods as an outsourced service for major manufacturers and trucking companies. They can be used to receive wages and carry out secure transactions. Users can cover all their expenses with their card, including fuel, restaurants and tolls. These cards contribute to the economic integration of workers. With guaranteed traceability of their wages, they can, for example, apply for a mortgage. In 2019, the service launched a mobile payment offer to facilitate transactions for truckers in Brazil.
