% of average annual workforce covered in 2021


Collection and reporting of data

The data collection and reporting process is as follows: data are first collected by the local Coporate Social Responsibility (CSR) and/or Human Resources (HR) correspondent for each country. They are then consolidated and checked for consistency by the HR Department (social data) and CSR Department (societal and environmental data). The consolidated data include key performance indicators and are validated by the Group Executive Committee. They are then reported locally in the form of a non-financial performance review.


5.1.3 Analysis of key issues Materiality assessment

In late 2017, a materiality assessment was performed in order to redefine the pathways to improving Edenred’s social responsibility practices.

It identified and prioritized the issues facing the Group, depending on their relevance to stakeholders and their impact on corporate performance. In particular, it identified the social, economic and environmental issues over which the Group exercises responsibility.

Led by an outside firm, the assessment was conducted in two stages:

  • the first was a desktop review of industry and regional literature, so as to identify all of the Group’s issues and to select the most relevant;
  • the second involved qualitative interviews with the main internal and external stakeholders, in order to measure the importance of each of the selected issues.

Based on the ranking, these environmental, social and governance issues were positioned on a matrix whose x-axis represents their importance for Edenred and the y-axis their importance for stakeholders.